FQA

### **Q1: What materials are the teacups made of? Are they safe?**  
**A:** Our teacups are crafted from ceramic, glass, stainless steel, bone china, and other materials. They are safe for everyday use.  

### **Q2: Are the teacups heat-resistant? Can they be used in microwaves or dishwashers?**  
**A:** Ceramic and glass teacups are generally heat-resistant. However, we do not recommend using them in microwaves or dishwashers.  

### **Q3: Do you offer customization services (e.g., engraving or patterns)?**  
**A:** Customization is available for select products. Eligible items will be clearly indicated on their respective product pages.  

### **Q4: How can I check my order status?**  
**A:** Log in to your account and visit the "My Orders" section to track logistics details. You will also receive SMS/email notifications once your order is shipped.  

### **Q5: What payment methods do you accept?**  
**A:** We accept PayPal, credit/debit cards, and other secure payment options. All transactions are encrypted for safety.  

### **Q6: Can I modify the shipping address or cancel my order after placing it?**  
**A:** If your order has not been shipped, contact customer service to modify or cancel it. For shipped orders, changes are unavailable, but you may refuse delivery and request a refund.  

### **Q7: What are your delivery coverage areas and estimated timelines?**  
**A:** Orders are typically shipped within 3-5 business days. International delivery times vary by destination, taking 5-15 business days.  

### **Q8: How is shipping calculated? Do you offer free shipping?**  
**A:** Shipping costs are automatically calculated based on weight and region. Orders with 2 or more cups qualify for free shipping. Additional promotions may apply during special campaigns.  

### **Q9: What should I do if my item arrives damaged or defective?**  
**A:** Contact our customer service within 48 hours of receipt and provide photos of the issue. We will offer a free replacement or refund for non-manufacturing-related damage.  

### **Q10: What is your return/exchange policy?**  
**A:** Returns or exchanges for quality-related issues are accepted within 7 days of delivery.  

### **Q11: How can I contact customer service?**  
**A:** Reach us via:  
- **Email:** linzy6556@gmail.com